When Remote Play isn’t available

Regardless of the issues you’re experiencing, when Remote Play isn’t available, first check your internet connection, system software, and app. For details, see “What to check first when Remote Play isn’t available”.
Depending on the situation, you also want to check the following:

  • Before trying to connect remotely from outside your home, check that your device connects properly while you're near the PS5 console or PS4 console that you’re trying to control.
  • Depending on the content or how it’s used, Remote Play may not be available. For details, see “Restrictions”.
  • You can also visit the support site for information.

What to check first when Remote Play isn’t available

  • Check to make sure that your PS5 console or PS4 console can connect to the internet, and that you're able to sign in to PlayStation Network.

    • On your PS5 console, from the home screen, go to [Settings] > [Network] > [Connection Status], and then select [Internet connection] or [PlayStation Network].
    • On your PS4 console, from the function screen, go to [Settings] and then select [Network]. Make sure that the checkmark is selected for [Connect to the Internet]. You can also check by going to [Test Internet Connection], and then selecting [Internet Connection] or [PlayStation Network Sign-In].
  • Check to make sure that the system software on your PS5 console or PS4 console is updated to the latest version.

    • On your PS5 console, from the home screen, go to [Settings] > [System] > [System Software] > [System Software Update and Settings], and then select [Update System Software].
    • On your PS4 console, from the function screen, go to [Settings] and then select [System Software Update].
  • Check to make sure that [PS Remote Play] is updated to the latest version on your Windows PC, Mac, or mobile device.
    If it’s not updated to the latest version, launch [PS Remote Play], and then follow the instructions on your screen to update the app.

When your client device can’t find the PS5 console or PS4 console you’re trying to control

  • You can manually link a device (the client) to remotely control a second device (the host). After connecting both devices to the same network, follow the instructions on your screen.

    • On your host PS5 console, from the home screen, go to [Settings] > [System] > [Remote Play], and then select [Link Device] and a number appears. Launch the Remote Play app on the client device. Enter the number from your host PS5 console into the Remote Play app on your client device to link the two devices.
    • On your host PS4 console, from the function screen, select [Settings] > [Remote Play Connection Settings], and then select [Add Device] and a number appears. Launch the Remote Play app on the client device. Enter the number from your host PS4 console into the Remote Play app on your client device to link the two devices.
  • Remote Play uses UDP Port 8572 to connect to your PS5 console, PS4 console, or mobile device. Check to make sure that your router, internet service provider, and mobile carrier aren’t blocking this port. If your router is blocking this port, you can set up port forwarding and allow access from the internet to your PS5 console or PS4 console. By doing so, you may be able to use Remote Play. If the port isn’t blocked, or you still can’t use Remote Play after setting up port forwarding, contact your internet service provider.

    If you’re using mobile data, contact your mobile carrier.

    “Port forwarding”, also called “port mapping” or “address conversion”, redirects a signal from one specific port (the entrance) to another designated port (the exit).

  • If you’re unable to obtain a NAT Type, your network environment won’t support Remote Play. You can check your NAT Type by launching [PS Remote Play] and taking the following actions.

    • On your Windows PC, go to [Settings] and then select [Information].
    • On your Mac, select [Preferences].
    • On your mobile device, go to [Settings] and then select [NAT Type].

    If your network environment uses NAT Type 3, you may not be able to connect to other devices, and you may not be able to use Remote Play.

When the connection is unstable

  • We recommend using a wired connection to connect your PS5 console, PS4 console, Windows PC, or Mac to the internet.
  • We recommend a high-speed connection with upload and download speeds of at least 5 Mbps. Check the estimated connection speed for your PS5 console or PS4 console using in the following ways.

    • On your PS5 console, go to [Settings] > [Network] > [Connection Status], and then select [Test Internet Connection].
    • On your PS4 console, go to [Settings] > [Network], and then select [Test Internet Connection].

    If your network environment doesn’t support a sufficient connection speed, contact your internet service provider or mobile carrier for more information.

  • During Remote Play, streaming video and other media on the client device may cause the video to flicker and not play smoothly. This may also happen if other devices on your network are using a large amount of bandwidth. Wait until they’re idle before using Remote Play.
  • If you’re using Remote Play to control your PS4 console from your Windows PC, Mac, or mobile device, go to [Settings] or [Preferences], and then select [Video Quality for Remote Play] to set a lower resolution video quality. This may help the connection become stable, allowing for a smoother Remote Play experience. If you’re using Remote Play to control your PS5 console or PS4 console (CUH-7000 series / CUH-7100 series / CUH-7200 series), the video quality is adjusted automatically, depending on your network status.

When using Remote Play with mobile data

  • Use Remote Play in a location with a stable and sufficiently fast connection.
  • Moving your client device around causes the connection to become unstable, which may lead to Remote Play being interrupted or disconnected.
  • Remote Play will disconnect when you switch between mobile data and Wi-fi® during use.
  • Depending on the network structure of your mobile carrier, Remote Play may not be available, or it may be interrupted due to an unstable connection. Additionally, you may have poor video quality that doesn’t improve.
  • Depending on your mobile carrier plan, your connection speed and data usage may be limited. In this case, Remote Play may not be available. For details, review your mobile carrier contract and plan, or contact your mobile carrier.
  • If you see an error code, use the following information for reference.
    0x81221101
    0x81221104
    0x81221105
    0x81221106
    You don’t have sufficient connection speed to use Remote Play. We recommend a high-speed connection with upload and download speeds of at least 5 Mbps.
    0x81121102 The connection is unstable. If you move to a different location or wait for a while, you may be able to connect.
    0x81221103 Your mobile network is congested. If you wait for a while and then try again, you may be able to connect.

If you’re still experiencing issues while using mobile data for Remote Play, see “When your client device can’t find the PS5 console or PS4 console you’re trying to control” and “When the connection is unstable” for additional information that may help.